of MASTERBET DOOEL Skopje
GENERAL INFORMATION ON PRIVACY AND PERSONAL DATA PROTECTION
Dear players and users of the services of MASTERBET DOOEL Skopje,
Building and maintaining trust is fundamental to what we do. Therefore, we are fully committed to transparency in our relationship and practices to protect your privacy. Any personal information and data you disclose to us, considered personal data, will be processed only when there is a legal basis for it, solely for a specific purpose, and of course with your consent when necessary. We invite you to engage in all our activities with complete confidence regarding the protection of your personal data and other confidential information. Please note that we do not collect or process personal information or data from children.
This document is the Privacy and Cookie Policy and can help you find the necessary information about how we handle your personal data and cookies when you access our website www.astracasino.mk. Please read this document carefully and in full to better understand which personal data we collect, how we process it, for what purposes we use, share, and store it. Our Privacy and Cookie Policy will be regularly updated or amended according to our activities and needs, and you will be timely informed about any changes. If you have any additional questions, please contact us directly at: masterbet@astra.mk
CONTROLLER’S CONTACT INFORMATION
MASTERBET DOOEL Skopje, in accordance with the Law on Personal Data Protection (Official Gazette of the Republic of North Macedonia No. 42/2020 and 294/2021), acts as the controller of the personal data we process. For more information or questions related to the processing of personal data, we encourage you to contact us at any time.
There are several ways to contact us, including by phone, email, or live chat. More details can be found on our website www.astracasino.mk.
Our mailing address is: masterbet@astra.mk
CONTACT DETAILS OF THE DATA PROTECTION OFFICER
Our Data Protection Officer is Dimitar Gjeorgjievski. You can contact him via email at d.georgievski@casino-f.com or through our mailing address.
HOW DO WE OBTAIN THE INFORMATION AND PERSONAL DATA WE PROCESS?
Most of the personal data and information we process is obtained directly from you for one of the following reasons:
• You choose to access our services and resources by visiting ASTRA clubs;
• You visit our website or submit a request for information to us;
• You wish to attend or have attended an event we have organized;
• You have applied for a job with us;
• You represent your company or institution in an official or business relationship with us.
The data we collect is limited to the types of information that typically, but not exclusively, include:
• Your full name;
• Your job title/position;
• The name of the company/institution you work for;
• Your personal or work email address; and
• Your phone number.
INFORMATION WE COLLECT WHILE YOU BROWSE OUR WEBSITE (DATA BROWSING):
In addition to the types of information you voluntarily provide to us, we also collect the following technical information, which under certain conditions may be considered personal data, either on its own or combined with other data:
• IP addresses and/or domain names of the devices you use when accessing our services;
• URI (Uniform Resource Identifier) addresses of resources requested by your web browser;
• The time of the request;
• The method your web browser uses to submit the request to the server;
• The size of the file received in response;
• The numeric code indicating the server’s response status (e.g., success, error, etc.); and
• Parameters related to the operating system you use.
USE AND SHARING OF YOUR PERSONAL DATA
Any personal data you provide to us is used to deliver the highest quality of our services and the information outlined in this document. We will never sell your personal data to anyone, nor will we unauthorizedly share it with others for their use. For example, we currently do not share your personal data with any third parties who could facilitate the delivery of our services. Our future plan is to use a third-party service to send you newsletter information, in case you have consented to it, but this will be addressed in an updated Privacy and Cookie Policy, for which a timely announcement will be published on our website.
Any personal data we have obtained during your use of our services is used solely for obtaining anonymous statistical information about our website, as well as for verifying its proper functioning and improving the quality of our services. These data are deleted immediately after processing. We do not conduct direct marketing and will not share your information or personal data with third parties for direct marketing purposes unless we have your explicit consent.
YOUR PERSONAL DATA PROTECTION RIGHTS:
According to the Law on Personal Data Protection, you have certain rights that we are obligated to inform you about. The rights available to you depend on the purpose or reason for processing your personal data. More information on this topic can be found on the website of the Personal Data Protection Agency: www.azlp.mk, or you can direct your inquiry to our Data Protection Officer at: d.georgievski@casino-f.com, or to the Personal Data Protection Agency as the competent regulatory authority at: info@privacy.mk. Below you will find the basic information regarding the aforementioned rights:
2. Right to Access
You have the right to request copies of your personal data from us. This right always applies. There are some legal exceptions, which means you may not always receive all the information we process.
2. Right to Rectification
You have the right to ask us to correct any information you believe is inaccurate. You also have the right to request that we complete information you believe is incomplete. This right always applies.
3. Right to Erasure
You have the right to request that we delete your personal data in certain circumstances. However, please note that this right applies only under specific conditions in accordance with the law.
4. Right to Restrict Processing
You have the right to request that we restrict or suspend the processing of your personal data in certain circumstances, in accordance with the law.
5. Right to Object (Request to Completely Stop Processing)
You have the right to object to the processing only if the processing of your personal data is not part of our legal obligations or is not in our legitimate interest.
6. Right to Data Portability
This applies only to the information you provide to us. You have the right to request that we transfer the information, i.e., the personal data you give us, from one organization (controller) to another or to provide it directly to you. This right applies only if we process personal data based on your consent, or in the process of concluding a contract where you are one party, or if the processing is automated, or if we process your information to fulfill legal obligations in the domain of criminal law and procedure.
7. Right to Lodge a Complaint (Right to Object)
We operate to high standards when it comes to processing your personal data and information. However, if you have any questions or concerns, please contact us at masterbet@astra.mk, and we will respond.
If, for any reason, you remain dissatisfied, you can file a complaint regarding the way we process your personal information with the Personal Data Protection Agency at info@privacy.mk.
You will not be required to pay any fee or charge to exercise the above-mentioned rights, except in cases where, depending on your request, it involves an exceptionally large number of operations or activities that cause fiscal implications—about which you will be informed in advance. Certain exceptions are foreseen in line with the Law on Personal Data Protection. To act on your request and facilitate the exercise of your rights, we have a legal deadline of 30 (thirty) days.
To help you exercise your rights as a data subject, you can find prepared forms below. Depending on your needs, download or print the selected form, fill it in, and send it either by email to masterbet@astra.mk or in paper form to our postal address.
You attend ASTRA clubs, events, participate in a lottery, seminar or workshop, or are part of a prize or entertainment game.
Purpose and Legal Basis for Processing:
Our purpose for collecting this information, i.e., your personal data, is to be able to organize the event and provide you with appropriate, high-quality, and satisfactory service.
In general, the legal basis we rely on for processing your personal data is our legitimate interest in accordance with the Law on Games of Chance and Entertainment Games, and in certain circumstances, your consent.
What we need and what you should know in such a case is the following:
If you wish to attend one of our events or visit an ASTRA club, you will be asked to provide your information, i.e., personal data.
Why do we need this information?
We primarily use this information to facilitate the organization of the event and to provide you with a quality service. In certain cases, we also use it to fulfill objectives in accordance with the law. Additionally, we need this information—i.e., your personal data—in order to communicate with you or respond to any requests you may have.
We do not share this information or personal data with anyone, and we delete it immediately after the purpose for which it was collected has been fulfilled, or once the event has ended, unless there are legal reasons preventing us from doing so. You can find more details in the Cookies section.
We do not publish lists of participants at our events or visitors to ASTRA clubs.
How long do we retain your personal data?
All information containing your personal data is retained in accordance with the timeframes established by applicable regulations or until you withdraw your consent for processing. In any case, we keep the data only until the purpose for which it was collected has been fulfilled.
When you visit our website, your browser automatically sends information to the server of our website, www.astracasino.mk, which is temporarily stored in a log file.
Details about retention periods can be found in the Cookies section.
Protection of Personal Data When Using Facebook
Our website integrates a Facebook component. Facebook is a social network—a place for social interaction on the Internet that allows users to communicate with each other in a virtual space. The social network can serve as a platform for sharing opinions and experiences or obtaining personal or business-related information. Facebook enables users to create private profiles, upload photos, and connect through friend requests.
Facebook, Inc., 1 Hacker Way, Menlo Park, California 94025, USA, is the data controller for users residing in the United States and Canada. For users residing outside of the United States and Canada, the controller is Facebook Ireland Ltd., 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland.
Each time you visit our website, which includes a Facebook component (Facebook plug-in), your browser is automatically prompted to display the relevant Facebook content. An overview of Facebook plug-ins can be found at: https://developers.facebook.com/docs/plugins/.During this technical process, Facebook is informed of which specific page of our website you visited.
Facebook always receives this information if you are logged into your Facebook account at the time of your visit to our website. If you do not want this information to be transmitted to Facebook, please log out of your Facebook account before visiting our site.
Facebook’s Data Protection Policy is available at: https:https://facebook.com/about/privacy/.
It contains information on the collection, processing, and use of personal data by Facebook. It also explains the settings available to protect your privacy. In addition, it outlines different configuration options for disabling the transmission of data to Facebook.
Protection of Personal Data When Using Instagram:
An Instagram component is integrated into our website. Instagram is a service that can be described as an audiovisual platform that allows users to share photos and videos, as well as to disseminate such content on other social networks.
Facebook Ireland Ltd., 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland is the data controller for personal data processed via Instagram.
Each time you visit our website where the Instagram component (the Insta button) is integrated, the web browser on your information system is automatically prompted to display the corresponding Instagram component. During this technical process, Instagram becomes aware of which specific webpage you have visited.
If you are simultaneously logged into Instagram, Instagram detects every visit to our website and the total time spent on it. This data is collected via the Instagram component and linked to your Instagram profile. If you click on the Instagram button integrated into our website, Instagram connects this information to your personal Instagram user account and stores the personal data.
Instagram receives information through the Instagram component that you have visited our website, provided that you are logged into Instagram at the time of the visit. This occurs regardless of whether you click the Instagram button or not. If you do not want this information to be transmitted to Instagram, please log out of your Instagram account before visiting our website.
Additional information and the applicable data protection provisions of Instagram can be found at the following link:
About Cookies
Cookies are small files used to collect information that enables your computer or other device to be recognized during your next visit to our website, allowing for faster and more tailored access. In certain cases, we may store information in the form of cookies on your computer or other device used to access www.astracasino.mk, in order to tailor your visit to the website according to your needs and habits.
All information stored within cookies will be used solely for the purposes of our website and in a manner that does not compromise your privacy or personal data.
By using this website, www.astracasino.mk, you agree to and accept the provisions stated in the Privacy and Cookies Policy of the Controller.
Why Do We Use Cookies?
We use cookies on this website for the following reasons:
- To ensure the technical functionality of the website;
- To collect aggregated and anonymous statistical data;
- To remember your preferences for how the website is displayed (such as screen display settings), for example, color contrast or font size;
- To remember whether you have agreed (or not) to our use of cookies on this website.
When you visit our website, we may collect certain browsing data, such as your IP address, which parts of the Controller’s website you visited, when you visited them, and from which website you were redirected.
When you visit our website, we also use a third-party service, Google Analytics, to collect standard access information and details about visitor behavior. This is done in a way that does not allow anyone to be personally identified, nor does Google have permission to disclose the identities of visitors to our website.
What Types of Cookies Do We Use?
We use persistent cookies, which remember your browsing session even after you close your browser, in order to maintain your user status.
You can manage your cookie preferences through the Cookie Settings option available on the homepage of the Controller’s website.
How to Disable Cookies for All Websites?
The “Help” menu in the toolbar of your internet browser provides the following information for users:
• How to prevent accepting new cookies in your browser;
• How to set your browser to notify you when a new cookie is received;
• How to completely disable cookies.
There is a lot of online information about cookies if you want to learn more, for example: http://www.allaboutcookies.org (in English).
For example, when using an internet browser, you need to do the following:
• Select Settings, then Internet Options;
• Click on the Privacy tab;
• Use the slider menu to choose your preferred options.
Changes to the Privacy Policy
The Privacy and Cookies Policy will be regularly updated and amended according to any changes and our activities.
Dear users, thank you for visiting our website. Skopje, Date: 01.11.2024